material: plush
Style: round small, rectangular medium, rectangular large
size:
Trumpet: diameter 11 * high 12cm
Medium: length 14 * width 11 * height 7cm
Large size: length 21 * width 12 * height 9cm
SHIPPING INFO
We ship all over the world and always do the best to make sure the items get delivered to our customers as quickly as possible.
VERIFICATION
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With 12H, it makes it difficult for us to change or cancel your order.If you are in a situation where you can cancel, you need to add 15% handling fee
PROCESSING TIME
Usually, we need 3-10 days to prepare for orders, because we should check every product and make sure that is in good condition before shipment.The goods are only sent out on working days.
Expedited transportation with pens and electrical appliances takes at least 10 days.
SHIPPING METHODS
Most shipping methods are available in our company, including e-packet, CNE, China Post, DHL, UPS and etc.
SHIPPING FEE
We offer free standard shipping for orders over $30. If you want to receive faster, we also provide express shipping, you need to pay extra fees for express
Note that the express time marked by express does not include the parcel processing time.Note: Total Delivery Time = Processing Time + Shipping Time
DELIVERY
Delivery to delivery time may 5~27 Business Days, depending on the items and the way of transportation.
Sometimes, the accumulation of goods will cause the logistics company's online logistics information update to be delayed for a long time, but in fact your goods are still being transported, In our experience, it always comes without exception. Thank you for your patience!
Special cases , you buy multiple items, We will send in several packages.
Because the customer’s own address was filled in incorrectly, the delivery of the package failed, and the customer had to bear the relevant expenses. When filling in the address, be sure to fill in the correct address
| 💜Thank you for your patience as we navigate the situation with COVID-19 and adapt to the new normal. For current shipping times in your country/region, please check the following schedule as of December 23, 2020. | |||||
|
Standard shipping |
Area | Delivery time (estimated business day) | |||
| Free delivery | United States (East of the United States is faster than the West of the United States) | 8-20 | |||
| Australia, United Kingdom, Germany, France, Italy, Spain, Netherlands, Poland, Finland, Belgium, Denmark, Greece, Ireland, Switzerland, Sweden | 8-22 | ||||
| Japan, Thailand | 5-12 | ||||
| Canada, Russia, Israel, New Zealand, Lithuania, UAE, Saudi Arabia, Romania, Luxembourg | 12-30 | ||||
| Estonia, Bulgaria, Austria, Czech Republic, Croatia, Latvia, Slovenia, Malta, Portugal, Cyprus, Slovakia, Hungary, Mexico, Turkey, Kuwait, Ukraine | 15-30 | ||||
*For users who choose express shipping, please do not fill in the email address
*During the COVID-19, processing and delivery information of international registered parcels to certain countries may be updated delay。
*Affected by the U.S. epidemic and severe snowstorms, the handling capacity of the cargo terminal at the East U.S. Port of Destination Airport has been overloaded, leading to increased delays in customs clearance and delivery, and the U.S. Postal Service has experienced large-scale transportation and delivery delays. Therefore, it is expected that some goods will be delayed by 7-10 days.
(Updated: December 23)
If the outer packaging of the package you received is damaged, please take a photo to reject it and contact our customer service.
VAT:
In some cases, there is a small probability that VAT or other taxes will be charged, such as customs duties or fees levied by the destination country. Sorry, we cannot control these costs, so we cannot predict the amount. The customs and tax policies of various countries vary greatly. You should refer to local customary laws and inform us about the requirements after ordering; when customs clearance procedures are required, our estimated delivery time may be delayed. The payee must pay additional taxes or customs clearance fees.
LOGISTICS INFORMATION QUERY
You can log in to www.17track.net for inquiries. If the package arrives in the destination country, you can also log in to the official website of the local post office for details. If you are an urgent customer, you can log in to the official website of Ups, Tnt, Dhl, and Fedex to inquire. If you have any question, you can contact customer service：ibentoyfans@gmail.com